Case StudyDatarcs / Concertio Re-brand and Product Launch
After over two-years of R&D, start-up company, DatArcs had developed a next generation dynamic tuning system that optimizes operating system and processor parameters depending on the application that’s running, using machine learning algorithms that learn and adapt to automate the tuning of complex systems. With patents and with cutting-edge technology that contribute to the maximization of server utilization, DatArcs was a company with technology that showed a lot of promise.
Previously known as “DatArcs,” OmniScale Media helped rebrand to “Concertio.”
Adding to the brand complications was the fledgling website that the company had put together. (Old DatArcs Website) While it contained some great information on the company and its developments, the messaging was largely done on an ad hoc basis and wasn’t necessarily tailored to the needs of visiting prospects. The layout and design lacked consistency, and ultimately under-represented the company and its game-changing technology.
Contributing to the problems of an under-serving website was the fact that the company was not set up for customer/prospect communication. They were not taking advantage of a web-integrated CRM system that could be used for customer communication, lead nurturing, and social media management. Everything was being managed by email, with little structure or flow to help guide prospects through the buying journey and ultimately become customers.
Customer-management aside, the company had yet another problem: virtually no-one knew who they were. All prospects were through word of mouth, a valuable way to gain new customers, but very difficult to scale without systems and processes in place to turn up the volume on the company’s brand presence in a market. While the company had managed to get some early press attention, it was getting set to launch its first product and needed to make some noise and capture market attention.
The original website needed work. The messaging was unfocused and needed development.
The Company turned to OmniScale Media to help them solve these problems and launch their first product.
After much thought, research, and discussion, the team chose to use the brand name Concertio. The new brand is multi-faceted, representing the nature of what the company’s solution does: putting a growing array of configuration settings into optimal concert with one another for maximum system performance.
The Concertio brand was born!
WEBSITE / MESSAGING
To accomplish this, the team first conducted a situation analysis that looked at the market, the competition, and did a full customer analysis that examined the goals, scenarios, and tasks prior to purchase that potential prospects might have. The study also examined considerations and questions that the prospects would have as they consider purchasing the solution, and what pain points are most relevant to their situation. Finally, a review of key search terms was done to identify key words that would be important to the customer in their search for a solution.
With a communication strategy in place, OmniScale Media developed a messaging strategy that used evolutionary brain psychology to examine how humans engage with new information and attempts to get through prospects internal guards first. When dealing with cutting edge technologies, it’s often easy to think logic is the quickest route to the sale, but the truth is that engineers often contain high levels of skepticism that must first be broached by appealing to certain emotional “itches” that every human has. We worked on messaging that would appeal to their psyches and build intrigue at how Concertio tools could help them achieve more.
A Solution Brief showcasing a customer use case was developed to target first-movers.
Working together with Concertio, the OmniScale Media team developed a brief that described how the Concertio Optimizer Studio tool was put to the test against some of the brightest performance engineers in the business and managed to outperform them in identifying optimal settings for complicated systems. The results were a paper titled, “Concertio Optimizer Studio Accelerates Mellanox Performance Tuning” which described the test, and its results in a way that was informative and engaging to the target audience.
CRM & MARKETING TOOLS
OmniScale Media evaluated Concertio’s needs, their customer process, and their marketing requirements. After identifying the key aspects of each, a new CRM and marketing automation platform was recommended, and integrated into the company’s new web site. The new platform enables the company to approach their sales and marketing processes with new sophistication, and provides relative ease in areas that were previously time consuming and tedious. This includes an integrated social media platform that allows the company to reach their followers with important messages and attract new prospects.
The results were fantastic. The team was able to secure special coverage in several important target publications, including Network World, HPCwire, EnterpriseTech, Phoronix, and AlleyWatch, as well as a podcast interview on The Next Platform. The company was off to the races with media attention that they could brag about on social media and on their new web site – and receive the benefit of backlinks for all the major search engines.
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